Dear Pet Families,
As the COVID-19 situation in our community continues to develop, please know that the safety of our Pet Families and our co-workers is our top priority. We understand that there are many unknowns while navigating through such a unique time and we will adapt as needed to be able to care for both your beloved pets while keeping all of you and all of us safe.
At this time, we are not changing our hours of service.
Even in this time of self-quarantines and social distancing, we know that pets get sick and need our attention. We have a preparedness plan to help us stay committed to serving you and your pets. We are being vigilant in our personal hygiene, staff education, and clinic disinfection to prevent any spread of COVID-19 at Animal Hospital of Sandy Springs.
Here are a few things we are doing to help minimize the risk of transmission:
- Minimizing people in our lobby. When we are able, we prefer to check in for drop off patients prior to coming in; we can take a complete history on the phone. For our drop-off patients, we can do phone discharges, including payment. This allows us to bring the pet straight to your car when you are here. We are able to escort clients to the exam rooms immediately AND check our clients our in the exam rooms to minimize time in the lobby.
- Scheduled medical-grade sanitation schedule. This includes sanitizing treatment areas as well as waiting rooms and common area touch points after every visit—door handles/knobs, credit card machines, counter tops, phones, keyboards, etc.
- We are practicing social distancing from our clients. We have a no HANDSHAKE, no HUGS policy until safer times. This is harder than it sounds!
- We are changing out client leashes for our easy to wash slip-lead type leashes while they are with us. We will ask that you keep your leash with you to minimize any contact.
- We are going to schedule elective procedures for later in April. For now, we are keeping the ones already on the schedule. But postponing these elective procedures will help us manage and prioritize our medical supplies for critical patients. This may become increasingly more important as the supplies are harder to find due to stretched resources with the human infection concerns.
For the safety of our staff and other clients, it is essential that you inform us ahead of your visit if you are displaying any sings of the COVID 19 virus (fever, cough, shortness of breath) or if you have traveled outside of the country within the last 14 days. This information will allow our staff to be prepared to take extra precautions.
Please know that the safety of your pets, your families, and our employees remain the top priority for us. Our Preparedness Plan may be adjusted as we navigate through new information and new recommendations from the CDC, AVMA, and our community leaders.
Please call at 404-255-8522 or email with any concerns.
Stay safe and be well,
Ella Ahearn, DVM
Lisa Wright, DVM