Curbside Pet Pick-Up is Required

Updated June 26, 2020

Our Hospital is Open With Precautions in Place to Keep You & Your Pets Safe

With the threat of COVID-19 still present, we are continuing with our policy to restrict clients from gathering in our lobby. Our hospital remains open with full services offered, including boarding and grooming. 

We are still requiring that all pets be picked up at the curb for their appointments and client interactions with our staff will take place via telephone, email or curbside.

In response to the ever-changing recommendations regarding the Coronavirus outbreak, we are offering the following options for the care of your pet:

Curbside Pick-Up For Appointments

Please call us at 404-255-8522 when you arrive at our hospital and a member of our team will meet you curbside or in the parking lot to pick-up your pet, go through the check-in process, and then take your pet inside for their scheduled appointment. We are requiring that all clients either wait in their cars during their pet’s appointment or arrange a time to pick-up their pets later in the day. Please be sure that all pets are on a leash or in a carrier. 

After dropping off your pet, we will:

Perform a regular exam with your pet and email or call you with a treatment plan for any suggested services. You will have the opportunity to discuss treatment recommendations with your veterinarian over the phone before approving any services.

Take payment over the phone after services are completed.

Contact you by phone to let you know your pet is ready for pick-up. Our staff will again meet you curbside to drop-off your pet.

Curbside Pick-Up of Food and Medications

If your pet relies on medications or prescriptions diets, we recommend ensuring that you have enough supply to last through at least 1 month of a possible home quarantine situation. Please call us at 404-255-8522 to place an order from the hospital or order directly through our convenient online pharmacy. Note that it may take us 2-3 days to obtain large quantities of food or certain medications, so please plan ahead. We will have you pay over the phone and will bring your receipt and products directly to your car.

These are uncertain times for everyone, but please remember that pets are not immune to injuries, parasites, and other communicable diseases during this time. Be sure to continue to keep your pets up-to-date on vaccines (especially rabies) and continue monthly heartworm, flea, and tick prevention to help keep them safe and healthy. We are here to serve our community and to ensure that your animal companions continue to receive the care they need. As you know, pets are wonderful stress-relievers and we want to make sure we do all we can to make sure they stay happy and healthy during these challenging times.

Please don’t hesitate to call us at 404-255-8522 if you have questions or need assistance for your pet in any way. Thank you for your patience and cooperation while we navigate through this new process together.

Stay Well, 
The Team at Animal Hospital of Sandy Springs

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COVID-19 UPDATES

We are still requiring that all pets be picked up at the curb for their appointments.

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